FAQ Guide

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See Contacts for contact information and
Location for a map.

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Outside CavesOutside Caves

On a TourOn a Tour

Moving StoneMoving Stone

Frequently Asked Questions

Do I have to go on a guided tour?

Yes - the caves are a labyrinth of tunnels and you could be lost without a trained guide.

Is there parking at the caves?

Yes, the car park is free for the duration of your visit, but is locked at whatever time the last tour leaves.

When are the Tours?

First tour at 10:30, then 11:30, 12:30, 1:30,2:30 and 3:30. During Beer School holidays there is also a 4:30 tour. Tours at other times available by prior arrangement.

How long do the tours last?

Each tour lasts from one hour to an hour and a quarter.

Is there a discount for parties?

Yes- Parties of twenty or more paying visitors receive 10% discount off the admission price providing this is made in one payment either by cash or cheque.
We reserve the right to combine some booked parties with other visitors to make up the number.

How many people go on each tour?

From one up to forty, but we can increase this for pre- booked parties.

Are the caves suitable for children? 

This depends entirely on the child. Most find it fascinating but very young children may find it unsuitable.

Do I need to wear special clothing or footwear in the caves?

The temperature below ground is a constant  nine degrees Celsius (49 F.) and feels cool in summer. We suggest  a warm top and sensible shoes.

Can I take a pushchair or wheelchair in the caves?

Pushchair's are fine and very young children will be warmer and safer in a pushchair.
Regrettably the steep approach path to the entrance makes it impractical for wheelchairs. 

Is a risk assessment available?

Yes - Go to the Contacts section and either email or fill out the form for a request.
Please ensure you give us your address.

Is it hilly in the caves?

The caves themselves are quite flat with only occasional non steep slopes. The approach path from the Car Park to the caves is steep.

Can I eat or drink in the caves?

No - Food or drink is not allowed below ground so as to discourage wildlife from entering.

Can I take my dog or other pet  on the tour?

No - Only assistance or guide dogs are allowed.

Is it dark in the caves?

There is sufficient light to enable safe walking and all guides are equipped with high power torches to highlight points of interest.
Lighting is kept to a minimum to avoid fading old signatures and prevent growth of moss.

Can I take photos or videos on the tour?

Yes, but remember the light is low and no tripods please.

Can I take a torch in the caves?

No. This is to reduce the temptation to wander off unaccompanied. Your guide will be equipped with a torch.

Are there any toilets in the caves?

No - But there are toilets in the car park so please go before your tour.

Are there any seats in the caves?

No - But there are frequent stops to explain points of interest.
Remember you will be on your feet for an hour, so if you have any difficulty walking or standing  please  tell us when you buy your ticket.

Has anyone ever got lost in the caves?

We use a tally system to count everyone in and out so have never lost anyone accidentally!

Will I see any Bats on my tour?

That depends on when you come. A few Bats are usually visible during April and early May, then again late October time. They are perfectly harmless and well worth looking out for. During the Summer months there are usually no bats in the caves.

Are the caves haunted?

Only if you believe in ghosts!  Many  people believe the caves  are haunted. Both visitors and staff have sometimes witnessed or heard things they cannot explain.
Tour

Outside the Caves

A stroll downhill, then flat to the cave right hand entrance.
Note all the Hartstongue Ferns growing in the banks.

Tour

On a Tour

A tour can be from 1 to 40 people. Plenty of space and height underground.

Tour

Moving Stone

Horses were used to moved the very heavy stones.